Case Study: Connecting Board Members

board member using digital tablet
Paroon Chadha Photo
Co-Founder and CEO

5 minutes

How Alliant Credit Union leverages OnBoard to improve governance and collaboration across committees and cities.

Editor’s Note: This is re-published with permission from the Passageways websiteCUES Supplier member Passageways has sponsored this post.

Alliant Credit Union, Chicago, has a story to share that’s about more than improving board collaboration. It’s the story of how one credit union has leveraged board meeting technology to securely compete and thrive in the information era.

Nearly a decade ago Alliant CU adopted the first edition of Passageways board technology for its board and committee meetings, shifting cold turkey to a fully digital board experience.

“For years we had produced these very large paper packets for our board meetings. There would be a tremendous amount of information gathering, editing, assembling, and then shipping to our board,” recalls CUES member David Mooney, president/CEO of Alliant CU. “We in management recognized that there was a more efficient way to go, and that was to go digital.” Alliant CU quickly adopted Passageways next generation board portal, OnBoard, shortly after its release.

Alliant CU was founded in 1939 to serve United Airlines employees and their family members. Today, the CU, based in Chicago, is among the largest in the country, boasting $10 billion in assets with a diversified set of sponsor organizations including Google and Keizer Permanente. Proudly a digital-first credit union, the CU’s eleven-member board has long been dedicated to delivering value to their members by integrating technology into every aspect of the credit union.

“We were dealing with a group of board members who were highly engaged and highly committed outside of Alliant, executives at their own companies, and we needed to get them information in real-time, quickly, that they could use anywhere, just not during our meetings, but before and after our meetings,” adds Lee Schafer, SVP/corporate affairs and chief administrative officer.

Providing anytime, anywhere, digital access to board materials was central to a larger strategic shift occurring at Alliant CU. That meant managing governance through expanded committee work.
By collaborating across teams, time zones, and continents with OnBoard, the board can arrive at more deeply considered decisions.

“How that translates for us is that more work each year is done by the committees of the board, rather than the whole board,” says Schafer. “That’s because the board can’t just do all of the work by themselves, given all of the complexities that are in front of us. And what OnBoard provides us is exactly that. All of the work that’s done by the committees, the reports they are receiving, the consultant activity that’s going on that’s posted to OnBoard – all of that becomes visible to every board member. And when they are required to act on recommendation from the committees, they have easy, real-time access to be able to look at that information, absorb it, and gain insight from the work the committee has done, in an effective way, in a digital way, without having to send messages back and forth, they have access right there on their portal.”

That ease of use directly translates to significant time savings for Alliant CU’s executive administrator Amy Adams. “The central pain point that is relieved for me is time. It used to take me hours to convert everything to a PDF. If you found one small error you basically had to start from scratch on a new board book. With OnBoard, you’re putting the board book together section by section, so it's made the process much easier. It used to take me all day to do the board packet, now I can do it in an hour,” she says.

OnBoard provides robust flexibility for Alliant CU's busy directors to govern from anywhere. Alliant CU now conducts numerous meetings completely remotely. Mooney recalls a recent experience: "I happened to be traveling when our talent and compensation management meeting was held … I was able to access it remotely and participate in the meeting as if I was on site."

No matter where their board members are at, or what device they are on, OnBoard provides the tools Alliant CU needs for continued success. “It’s a great repository of information. We use OnBoard to house our reference information—everything from bylaws to directories, to our ethics policies, so it’s a great central source, and very efficient central source that doesn’t take up drawers of file cabinets or require shredding,” Mooney concludes. "I find myself often going back and referring to previous board packets that contain information I want to see, for comparison purposes, or to jog my memory."

The ability to truly engage with board material and conduct meetings everywhere has been central to Alliant CU’s ongoing success. Mooney believes that by empowering their board and committees to conduct essential board work from anywhere, OnBoard helps confront the central challenge facing boards today. That challenge, he says, is “How do you then efficiently and effectively disseminate information, deliver documents, collaborate, and engage? That becomes important to effectiveness; otherwise you run the risk of being overrun and overwhelmed by what’s out there.”

Paroon Chadha co-founded CUES Supplier member Passageways, Lafayette, Indiana, in 2003 and continues to lead its business strategy, as CEO. He serves on boards at Passageways, Big Brother Big Sister of Greater Lafayette, Indiana University Simon Cancer Center, and TechPoint. He was a founding member of, and is an angel investor in several technology companies. Recently, Paroon was accepted as a member for Forbes Technology Council.

passageways logoFor more information from CUES Supplier member Passageways about OnBoard Next Gen Board Portal, call 765.535.1882, email or visit

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