4 minutes
Choosing a single platform that has thoughtfully incorporated both a POS and LOS is likely a better option.
Sponosred by Origence
The old debate over the primacy of best-of-breed tech stacks versus an all-in-one platform was resurrected during the global pandemic. As the industry struggled to keep up with unexpected loan volume, many of the new systems lenders had put in place in recent years didn’t meet their expectations.
That’s probably because many lenders were using legacy lending technology that incorporated new point-of-sale technology bolted onto the front end.
Today, perhaps more than ever, the best-of-breed versus all-in-one debate has become very important. With an everchanging lending environment and escalating competition from new fintech lenders, choosing the wrong technology approach could have major ramifications for a lender.
But those aren’t the only drivers pushing us to rethink our technology platforms. Every lender making loans today, whether a bank, credit union or an independent mortgage bank, is operating in a connected marketplace. Modern application programming interfaces built on open architectures are making it easier and more efficient than ever to share data between systems.
On the one hand, that’s good news for the industry, because lenders have more options than ever before. On the other hand, it can be challenging to disseminate the true capabilities and benefits of the technology that is available. Choosing the right mortgage loan origination system for your organization is always more difficult in a crowded marketplace.
One of the first places we saw this was on the front end of the process. Seemingly overnight, we saw a great many new POS technologies hitting the market, all promising to connect seamlessly to the lender’s LOS and to substantially reduce cost. But most didn’t deliver on that promise.
Finding Tools in a Crowded Market
While attaching a POS to a legacy LOS provided some initial lift for some lenders in the beginning, it doesn’t provide the same benefits as the new end-to-end systems. So, what should a lender be seeking? Here are the key points to keep in mind:
- Start your search with a clear mind. Lenders must look beyond the hype and buzzwords. When one vendor says best-of-breed, it may mean something completely different than another vendor. Don’t rely on terminology to make your decision.
- Find out if what you’re looking at is a single-platform solution. Did the same development team build all the modules that make up the system? Did the POS or customer relationship management come from another vendor and get bolted onto the LOS?
- Confirm if the platform was built from the ground up on new software architecture or is a retrofit of older technologies that has been patched to function in today’s market. No legacy platform can be built in pieces and be as strong as purpose-built technology developed with long-term scalability in mind.
Finally, find out all you can about the implementation process and after-sale vendor support. This is often where the rubber meets the road on the long-term viability of the lender-technology partner relationship.
Lender Benefits
It’s becoming abundantly clear that retrofit technology is not a sustainable solution in the long term. Lenders truly need technology that allows them to control their loan manufacturing process the best way for their unique situation, not fit their process into what the technology allows them to do.
Ultimately, this search will lead—for many—to a modern LOS that has everything the lender needs to prospect for new business (CRM), interact with borrowers and walk them through the application process (POS) and process the loan to close (LOS).
With a single-system approach, everything is connected, so you know what questions have been asked, what tasks have been assigned to the borrower, and what information has been received. Benefits can be realized by using a single platform that includes POS and LOS capabilities, not connections between disparate systems.
A single system, such as Origence’s mortgage platform, can position lenders to dramatically improve the lending process and borrower experience. Today’s modern LOSs are high-performance machines that seamlessly take the lender and borrower completely through the process. Comparing that to just tacking a POS to the front of an LOS is like putting a Ferrari engine in a Camry and wondering if all the necessary elements are in place to support that engine.
Michael Farris is VP/strategic solutions for CUES Supplier member Origence, Irvine, California, a CU Direct brand. In his role, Farris leads the strategic solutions group, which focuses on large-volume mortgage lenders. A seasoned industry veteran, he previously served as SVP at Digital Lending Solutions, and prior to that he served as SVP of Digital Docs, Inc. for 10 years. His focus on integrity and process-driven sales solutions through the years have resulted in negotiated contracts with top 100 lenders in diverse technology and service industries.
