5 tips for spotting red-flag behaviors before you promote or hire
Personality is one of the most significant determinants of leadership potential. Consequently, people with derailing personality traits should be weeded out of the leadership and promotion selection process. Unfortunately, it’s often the case that decision-makers will advance high-performing candidates whose personalities have major problem areas, because those decision-makers convince themselves they can help change the individual.
Do yourself a favor and don’t hire or promote (or marry!) someone in hopes of changing their bad or problematic qualities.
Bodies of research show that personality is largely fixed. From the time that we’re born, we have strong preferences and ways of interacting. However, there’s a fine line when considering personality as it relates to behaviors. While we can change behaviors, it’s extremely difficult to change significant preferences and behavioral patterns in the long term. For example, it would be nearly impossible to change someone who is risk-averse into someone who has high-risk tolerance. The caveat is if a significant life event occurs to drive that change.
Identifying Leadership Behaviors
Several concerning patterns of behaviors are unsuitable for leadership. Look around your workplace, and it’s usually easy to identify people who shouldn’t be serving in a leadership capacity. For example, there may be a detail-oriented perfectionist, someone who has no emotional regulation and yells or demeans, someone who is self-focused to the detriment of working collaboratively, or one who is always negative and critical of others. Yet, even as poor leadership behavior seems apparent, 30-60% of leaders demonstrate caustic or destructive behaviors—or worse still, are narcissists.
An estimated one-third of CEOs are classic narcissists, characterized by self-absorption, superiority, arrogance and entitlement. Their impact is revealed in such extreme behaviors as inflating publicly reported performance to look better.
Identifying derailing attributes is an essential component of determining leadership potential. Unfortunately, too many hiring managers or decision-makers responsible for identifying potential leaders overlook or underemphasize the future impact of these negative personality traits.
Additionally, because of poor interviewing techniques, supervisors aren’t truly assessing people’s personalities and are making significant decisions largely through observation alone. Observation was cited in a recent study as the most common method for identifying personality characteristics, but most people aren’t trained behaviorists and are unable to recognize a lack of competence or accurately assess behaviors.
So what can the average person do to avoid the trap of overlooking personality traits that will make for a poor leader? Here are five suggestions:
1. Consult studies. Research the various derailing personality characteristics that limit one’s ability to be a good leader, so that you have them in mind during the interview or promotion process. Research by Hogan & Hogan is a strong place to start.
2. Use personality assessments. Utilize evaluation tools (Myers Briggs, DiSC, etc.), as well as psychometric instruments (Hogan Executive Assessment) and, where possible, a qualitative 360-degree feedback instrument to accumulate strong data about a candidate. (Remember, behavior trumps assessment, so you want a qualitative feedback report, if possible.)
3. Bring in an expert. Have a trained person assist in the interview or talent planning discussion. An IO-psychologist, someone who has a psychology background or a trained behaviorist are examples of professionals who would be real assets to the hiring or promoting process.
4. Become an interviewing ninja and ask questions that can help reveal elements of personality. These questions aren’t easy softball-type questions. Some examples are:
- What are you most proud of?
- Tell me about a time when you had to deal with conflict.
- How would your last team or assistant describe you?
- What do you think of office politics?
- Tell me about a time when you did something wrong. How did you handle it?
- When you aren’t your best self—when you’re tired, under pressure or frustrated—what behaviors might have come out in the past?
- What’s the biggest decision you’ve made over the past year? Why was it such a big deal?
- What do you do to ensure you’re self-aware?
- Think about someone you haven’t gotten along with—how would they describe you?
- Tell me about a time when you received negative feedback from your boss and how you felt.
- How are you most likely to be misunderstood by people?
- What bothers you most about other people?
5. Listen to your gut. We undervalue our intuition, even though it’s always working overtime. Whatever negative behaviors or red flags you see in the interview process, multiply them by ten, because people are on their best behavior during interviews. Be skeptical and critical and flush out whether there are real behavioral patterns present that are seeded in personality and largely unchangeable. Do the same for people being considered for a promotion.
It’s often the case that negative personality traits are overlooked when an individual is producing great results. Unfortunately, this toxic trade-off impacts other results and people in the organization. Additionally, due to the lack of true acumen in determining leadership potential, performance is often used as an indicator of potential. It’s not—unless the job is exactly the same as the individual’s current role. Poor personality traits indicate someone who doesn’t have real leadership potential, so be sure to look at the right variables when making those decisions.
Kimberly Janson, Ph.D., is CEO of Janson Associates, a talent and organizational development company. She was named a Top 10 Thought Leader, Top 10 Executive Coach in 2021, and Top 10 Inspirational Leader in 2022[DD1] . Janson is also the author of Demystifying Talent Management, winner of an Axiom Book Award, and her new book with co-author Melody Rawlings, Ph.D., is titled Determining Leadership Potential: Powerful Insights to Winning at the Talent Game (Routledge, Aug. 25, 2022). Learn more at determiningleadershippotential.com and jansonassociates.com.