What will retail banking look like in the next decade? IBM has published an interesting white paper, "IBM's Paradox of Banking 2015," that suggests, among other things, that customers will continue redefining the rules of the game and that "universal banks and ultra-focused niche players will thrive."
How might credit unions fill or enhance this role of "niche player"? Read the white paper on line56.com, then add your comments below.
Get more strategy insights in the CUES Skybox archive.
Read 2010 Scenarios for Credit Unions: An Executive Report published by CUES and Decision Strategies International.
