Here's what attendees of the CUES School of Payments would do. By Lisa Hochgraf
Terence Roche asked attendees of the CUES School of Payments last week in Chicago what they would do if they were given license to spend a million dollars on payments systems for their credit unions. Here's what attendees told Roche, principal of Cornerstone Advisors, a CUES strategic partner based in Scottsdale, Ariz. Targeted rewards. The team acknowledged these could be pricey, but thought that if there were really money to invest, this could be a very good way to go. Ideally, these would include loyalty options for people using CU services outside of payments as well. Upgrade analytics capabilities. This would put the credit union in better stead to evaluate its current programs and decide on next steps. Add self-service options. Attendees would add interactive teller machines, enhance mobile and add a system that would allow members to turn off (and on) their credit cards using their mobile devices. What would you do if you had a million dollars to spend on payments? Lisa Hochgraf is a CUES senior editor. Download CU Management magazine's special report on payments, which was sponsored by two CUES Supplier members: CO-OP Financial Services, Rancho Cucamonga, Calif., and MasterCard, Purchase, N.Y. Email CUES to get more information about its upcoming report: The Future of Payments: Scenarios for Credit Unions 2018. The executive summary will be free and the full report will be available for purchase. This important research was also sponsored by CO-OP Financial Services and MasterCard. Learn about upcoming CUES schools.
