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Article
February 2023
Going for Quality, Not Quantity
New analytics and digital approaches put the focus on satisfied members, not just speedy responses in the call center.
Art Chamberlain
12 minutes
Browse past issues of CU Management »
smiling young woman using headset in call center
Article
February 2023
Going for Quality, Not Quantity
Going for Quality, Not Quantity
By Art Chamberlain

12 minutes
Jeff Disterhoft Broderick Binns Lindsay Cannaday and Kenia Calderon Ceron of GreenState Credit Union
Article
February 2023
Taking a Leadership Role in DEI
Taking a Leadership Role in DEI
By Diane Franklin

9 minutes
John Sackett of Royal Credit Union
Article
February 2023
A Commitment to Credit Unions
A Commitment to Credit Unions
By Diane Franklin

10 minutes
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Article
February 2023
Crafting a Modern Succession Plan
Crafting a Modern Succession Plan
By Andy Roquet

7 minutes
customer holds out smartphone to tap wireless payment device in a restaurant
Article
February 2023
New Payments Challenges
New Payments Challenges
By Tony DeSanctis

6 minutes
CUES managing editor and publisher Theresa Witham
Article
February 2023
Celebrating Diversity
Celebrating Diversity
By Theresa Witham

2 minutes

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