Articles

digital illustration of businesspeople analyzing and leveraging data
Article

Leveraging Data Analytics to Improve Member Service
Leveraging Data Analytics to Improve Member Service
By Mac Thompson

3 minutes
man excited about box delivery
Article

What It Takes to Deliver an Excellent Member Experience
What It Takes to Deliver an Excellent Member Experience
By Brit Barker

4 minutes
woman covering ears
Article

Sustainability Governance: 2 Reasons Not to Ignore SEC’s Proposed Climate Change Disclosure Rule
Sustainability Governance: 2 Reasons Not to Ignore SEC’s Proposed Climate Change Disclosure Rule
By Christopher Geiger, CCD

4 minutes
Portrait of frowning young woman in blue sweatshirt holding mobile phone
Article

Sorry, Wrong Number!
Sorry, Wrong Number!
By Joyce A. Johnson Keehan

4 minutes
red wooden block between the gap
Article

CFO Focus: Overdraft and Offsetting the Gap
CFO Focus: Overdraft and Offsetting the Gap
By Tony DeSanctis, Lindsay Hooks

3 minutes
Smart wallet concept with credit or debit card payment
Article

Delivering Engaging Digital Experiences
Delivering Engaging Digital Experiences
By Jeremiah Lotz

4 minutes
HR manager interviewing job candidate by video conference
Article

HR Answers: Tips for Surviving Modern Interviews
HR Answers: Tips for Surviving Modern Interviews
By Catherine Holland

4 minutes
multiracial committee members posing together, smiling
Article

Diversity Insight: What Are You Doing With Your DEI Committee?
Diversity Insight: What Are You Doing With Your DEI Committee?
By Lisa Hochgraf

4 minutes
CUES managing editor and publisher Theresa Witham
Article

Don’t Forget Yourself During Back-to-School Month
Don’t Forget Yourself During Back-to-School Month
By Theresa Witham

2 minutes
hands using a glowing smartphone projecting datapoints into nearby laptop
Article

Pathways to Digital Transformation
Pathways to Digital Transformation
By Matthew J. Hill, Mario Moussa

13 minutes
digital image of the outside of a credit union or bank surrounded by a circle made of icons representing security and commerce
Article

The Best Branch Configuration Today
The Best Branch Configuration Today
By Stacy Gittleman

14 minutes
hand reaching out with a marker to write on a colorful word cloud of leadership-related terms shaped like a light bulb
Article

Leadership Competencies for Credit Unions
Leadership Competencies for Credit Unions
By Lin Grensing-Pophal, SPHR

9 minutes
smiling young woman using smartphone while leaning against open hatch of SUV at highway scenic overlook<p>Have branch, will travel” is the new slogan for many credit union members.&nbsp;</p> <p>A growing number of members prefer to take their favorite branch with them everywhere they go, keeping it handy for when they need to deposit a check, transfer money between accounts or review their balances.</p> <p>If that sentence left you with the image of a person burdened by a branch on their back, think again
Article

Hit the Road, App
Hit the Road, App
By Art Chamberlain

12 minutes
Illustration of business people analyzing a website
Article

GA4 Migration Is Coming: Is Your Credit Union Ready?
GA4 Migration Is Coming: Is Your Credit Union Ready?
By Matt Neznanski

4 minutes
businessman touches screen with the words for GRC spelled out
Article

Credit Union GRC Done Right
Credit Union GRC Done Right
By Robyn Marsi

5 minutes
hand holding out phone displaying text message conversation with agent
Article

How a Text Message Communication Strategy Can Strengthen Member Relationships
How a Text Message Communication Strategy Can Strengthen Member Relationships
By Kris Bishop

4 minutes
distributed ledger technology with diagram of blockchain and crypted blocks connected to internet
Article

What Does NCUA’s Guidance on Distributed Ledger Technology Mean for Credit Unions?
What Does NCUA’s Guidance on Distributed Ledger Technology Mean for Credit Unions?
By Lou Grilli

6 minutes
gavel on a court desk with flag
Article

On Compliance: What the Supreme Court’s ‘Administrative State’ Decision Means for Credit Unions
On Compliance: What the Supreme Court’s ‘Administrative State’ Decision Means for Credit Unions
By Michael S. Edwards

5 minutes
young Black woman leads board meeting
Article

On Being the Female Chair Leading a Predominately Male Board
On Being the Female Chair Leading a Predominately Male Board
By Gisèle Manole

4 minutes
older white woman mentors younger Black woman at the office
Article

Mentoring Program Sets the Stage for Constructive Conversations About Race
Mentoring Program Sets the Stage for Constructive Conversations About Race
By Shellee A. Mitchell

5 minutes
Tansley Stearns
Article

A Purpose-Driven Career
A Purpose-Driven Career
By Pamela Mills-Senn

5 minutes
hand holding out tablet below drawing of work briefcase and home on a precarious balance
Article

Women in the Workforce and the Double Bind
Women in the Workforce and the Double Bind
By Amy Freed Stalzer, CAE

9 minutes
secure username and password prompt floating above a laptop keyboard
Article

Tech Time: How to Protect Your Credit Union From Cyberattacks
Tech Time: How to Protect Your Credit Union From Cyberattacks
By Jane Chan

4 minutes
stock market chart going up and down
Article

Occam’s Razor and the State of Financial Markets
Occam’s Razor and the State of Financial Markets
By Scott D. Knapp, CFA

5 minutes
young multiethnic business team holding light bulbs
Article

The Playbook: The Growing Requirement to Educate Your Board
The Playbook: The Growing Requirement to Educate Your Board
By John Pembroke

2 minutes
businessperson pressing icon for targeted personalized marketing surrounded by other communication and commerce icons
Article

Inside Marketing: How to Increase Engagement Amid Market Volatility
Inside Marketing: How to Increase Engagement Amid Market Volatility
By Stephenie Williams

3 minutes
smiling male and female coworkers brainstorm together at desk
Article

Leadership Matters: What’s Your Score?
Leadership Matters: What’s Your Score?
By Zachary Churchill, CUDE, CMA, CFE, CCM

6 minutes
hand holds mini black umbrella over small piggy bank
Article

Beyond Business As Usual: A Guide To Executive Benefits Amidst Mergers
Beyond Business As Usual: A Guide To Executive Benefits Amidst Mergers
By H. David Wright

6 minutes
action reaction in newtons cradle made of light bulbs
Article

Lending Perspectives: Take a Cue From High School Physics
Lending Perspectives: Take a Cue From High School Physics
By Bill Vogeney

7 minutes
Smiling young African American woman talks with a female colleague
Article

How Leading Credit Unions Drive World-Class Member Experience
How Leading Credit Unions Drive World-Class Member Experience
By Robert Galop

4 minutes