5 Tips for Communicating Loan Denials
Brett Christensen describes the difference between a co-signor and a co-applicant. It's never enjoyable being the bearer of bad news. Nevertheless, Brett Christensen suggests that being direct and positive can make communicating a loan denial a little easier. Christensen, owner of CU Lending Advice, is leading CUES School of Consumer Lending near Chicago this week. During the session, he offered these five tips for talking with members when the news about their loan application is not what they were hoping:
Five Musts for Cutting the Paper Chase
Document management systems help credit unions cut paper costs while delivering better member service. After choosing a solution, you need to make sure you implement it successfully.
You can do both by following these five easy steps:
Five-Finger Consensus
One way to move toward having a highly effective board is to try to make sure varied opinions are brought forward during board meeting discussions.
Michael Daigneault told attendees of CUES Symposium: A CEO/Chairman Exchange today in Bonita Springs, Fla., that one effective way to facilitate board discussion is by measuring “five-finger consensus.”
Let a Prototype be Your Guide
If your existing branch is well situated geographically but out of date--or if you just inherited a bunch of older branches through a merger--you might want to renovate these locations to make them on brand and more efficient.
Seasons of Change
With bad news all around us, and never-before-seen events like corporate stabilization hitting from every direction, it wouldn't be surprising if credit union leaders were feeling a little down.
But exemplary leadership requires that we pay attention to how we manage ourselves and shift within a changing environment. Change can be internally driven or externally forced upon us, as in the current economy. How we react to change is critically important to a successful outcome or even minimum survival.