5 Tips for Communicating Loan Denials
Brett Christensen describes the difference between a co-signor and a co-applicant.It's never enjoyable being the bearer of bad news. Nevertheless, Brett Christensen suggests that being direct and positive can make communicating a loan deni
Five Musts for Cutting the Paper Chase
Document management systems help credit unions cut paper costs while delivering better member service. After choosing a solution, you need to make sure you implement it successfully.
You can do both by following these five easy steps:
Five-Finger Consensus
One way to move toward having a highly effective board is to try to make sure varied opinions are brought forward during board meeting discussions.
Michael Daigneault told attendees of CUES Symposium: A CEO/Chairman Exchange today in Bonita Springs, Fla., that one effective way to facilitate board discussion is by measuring “five-finger consensus.”
Let a Prototype be Your Guide
By Lisa Hochgraf
Seasons of Change
With bad news all around us, and never-before-seen events like corporate stabilization hitting from every direction, it wouldn't be surprising if credit union leaders were feeling a little down.
But exemplary leadership requires that we pay attention to how we manage ourselves and shift within a changing environment. Change can be internally driven or externally forced upon us, as in the current economy. How we react to change is critically important to a successful outcome or even minimum survival.