I recently heard about a leader who lost her job because her employees had lost trust in her. They were demoralized because their customer satisfaction scores were the lowest in the organization. After multiple sessions of talking about strategies to reverse the situation and the development of detailed plans, nothing in the leader’s behavior changed. There was plenty of talk but no action.

There are many reasons why leaders don’t change, but in my consulting and coaching work, I’ve found five common reasons:

You can still use your voice to positively impact the workplace,

To find the new ideas necessary to take your credit union to the next level, you may need to walk empty, unknown corridors.

The CUES Podcast Episode 28 shownotes

Four questions to answer today.

New 'Parting Shots' video series starts its efforts to share the wisdom of retiring CEOs with a dialog with Susan Frank.

By John Pembroke

CUES is pleased to announce the launch of its "Parting Shots" video series, done in conjunction with Mike Lawson of CUbroadcast. This first video features longtime CUES member Susan Frank, who talked with Mike before retiring as CEO of $4.2 billion Desert Schools Federal Credit Union, Phoenix, in late January.

Meet the 2017 Next Top Credit Union Exec.

Your credit union and its members will benefit.

Show notes for the CUES Podcast Episode 25: Brand Strategy

Solid credit administration is the back-end safety net every credit union needs.