By Lisa Hochgraf

A former bank employee, Terence Roche said he used to overstate the resources he would need to develop a new product or channel by 50 percent "just to get the conversation started and to give the project visiblity."

By Lisa Hochgraf

It's an age-old question: How do you do a lot of research if you don't have a lot of money?

By Joline Epple

When the management team at Target Credit Union set out to reinvent our checking account and solve our problem of dwindling account numbers, we jokingly titled the project "Best Checking Account Ever implementation." It seems fitting in hindsight, considering this account reinvention recently landed us the GMA Best of Show honor in the annual CUES Golden Mirror Awards.

 By Fred Johnson 

Reflecting on the 10^th anniversary of the 9/11 attacks brings mixed emotions. It was a tremendous tragedy—one that’s hard to think about even after a decade has passed. And yet, it’s the kind of event that warms your heart when you think of how credit union leaders and staff members were among the many people who stepped up to be people helping people. 

By Lisa Hochgraf

It wasn't that long ago that I heard a conference speaker tell the story of a husband, sent to the store to buy "Tide."

By Jennifer Riel

I recently had the pleasure of hearing former colleague George Hofheimer speak at the Credit Unions at the Crossroads Symposium, Aug. 10-12 at the University of Virginia’s Darden School of Business, which is also home to CUES’ CEO Institute III.

In my previous blog post, I wrote about the need for action, not just talk. And I alluded to a few of the big topics discussed at the Credit Unions at the Crossroads Symposium, Aug. 10-12 at the University of Virginia’s Darden School of Business.

A couple of weeks ago, I attended Credit Unions at the Crossroads Symposium at the University of Virginia’s Darden School of Business, Charlottesville, Va.

The event, organized and coordinated by Darden, UVA’s McIntire School of Commerce and $511 million University of Virginia Community Credit Union, brought together about 60 members of the credit union industry to discuss and try to solve some of the movement’s biggest problems.

By Chuck Salvia

On June 25, 2011, the U.S. Social Security Administration changed the way Social Security numbers are issued, in a process called "randomization." The administration developed this new method of generating the numbers to extend its ability to assign unique Social Security numbers in all states.