Recommendations for being more service-minded at various levels and in various departments. By Jeff Rendel, CSP 
In 2015, the post on this blog, “A CEO at Every (Employee) Desk,” explained how—in our members’ eyes—front-line leaders are the CEOs of every “moment and transaction.” Since member
Gradually, then suddenly. By JP Nicols 
“How did you go bankrupt? Two ways. Gradually, then suddenly,” wrote Ernest Hemingway in The Sun Also Rises. This idea of things falling apart gradually, then suddenly, may also apply to the world of credit unions. For now the rumors of CUs’ deaths seem to have been greatly exaggerated.
Lessons learned from writing my fifth book.
By Michael Bungay Stanier
This content appeared first on the Box of Crayons blog and is excerpted with permission here.
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