Recommendations for being more service-minded at various levels and in various departments. By Jeff Rendel, CSP In 2015, the post on this blog, “A CEO at Every (Employee) Desk,” explained how—in our members’ eyes—front-line leaders are the CEOs of every “moment and transaction.” Since member

Gradually, then suddenly. By JP Nicols “How did you go bankrupt? Two ways. Gradually, then suddenly,” wrote Ernest Hemingway in The Sun Also Rises. This idea of things falling apart gradually, then suddenly, may also apply to the world of credit unions. For now the rumors of CUs’ deaths seem to have been greatly exaggerated.

Lessons learned from writing my fifth book.

By Michael Bungay Stanier

This content appeared first on the Box of Crayons blog and is excerpted with permission here.

Aligning your board will make defining and achieving success more likely. By Charles Dahan In our experience with a broad array of non-profit organizations, those that are successful—in terms of attracting the best talent and increasing board and constituent engagement—are those with a clear and quantifiable mission.

Strong CU mobile apps are cool because they create time—and happy members. By Bart Scott Sponsored by LSC Credit union members live their lives on their mobile devices. Doing so saves them time and—in this on-the-go world—that’s important.