Lessons learned from writing my fifth book.

By Michael Bungay Stanier

This content appeared first on the Box of Crayons blog and is excerpted with permission here.

Aligning your board will make defining and achieving success more likely. By Charles Dahan In our experience with a broad array of non-profit organizations, those that are successful—in terms of attracting the best talent and increasing board and constituent engagement—are those with a clear and quantifiable mission.

Strong CU mobile apps are cool because they create time—and happy members. By Bart Scott Sponsored by LSC Credit union members live their lives on their mobile devices. Doing so saves them time and—in this on-the-go world—that’s important.

Here are 15 ways to engage in best practice director behavior, plus four governance patterns you should consider. By Deedee Myers, Ph.D., MSC, PCC Each organization has a culture, a way of practicing values and beliefs. In a credit union, the culture starts at the top—in the boardroom—and emanates from there to the executive team and staff.

A good prevention and mitigation strategy leverages process, technology and human expertise. By John Winstel Sponsored by Vantiv Fraud hurts consumers and merchants alike, but cardholders put an even greater level of trust in their financial institution to protect them and resolve any

When leaders connect with what’s important to their team members, dedication to the organization and commitment to the cause go up. By Sandra McDowell, CEC, PCC Do you want to engage others and increase their commitment to your organization?

Data-driven guidance for developing a successful program. By Shazia Manus Sponsored by TMG The notion that credit card rewards are superfluous generally manifests in one of two positions: Misconception 1:

CU staffers get great results when they put themselves in members’ shoes. By Laura Lynch At the ServiStar users group meeting in Atlanta last month, 100 credit union staffers put themselves in the shoes of their members and prospective members.