Credit Union Operations | CU Management

Operations

call center agent working from home

Blog

April 13, 2022

Seven Secrets to Improving the Employee Experience of Your Contact Center Team Members

Seven Secrets to Improving the Employee Experience of Your Contact Center Team Members

6 minutes

warm curry rice in white bowl

Article

April 12, 2022

Promoting Diversity, Equity and Inclusion Via Your Physical Workplace

Promoting Diversity, Equity and Inclusion Via Your Physical Workplace

Jay Speidell

4 minutes

brightly colored cleaning supplies on a green background

Article

April 08, 2022

Time for Your Credit Union’s Legal Spring Cleaning

Time for Your Credit Union’s Legal Spring Cleaning

Samantha J. Forsyth

3 minutes

kiss shewfelt graphic

Podcast

April 07, 2022

Mergers Have ‘Roots and Wings’

Mergers Have ‘Roots and Wings’

Jeff Shewfelt, Bill Kiss

24:31

gloved hacker hands with keyboard and screen

Blog

April 06, 2022

Cybersecurity: It’s Not a Matter of ‘If,’ But ‘When’

Cybersecurity: It’s Not a Matter of ‘If,’ But ‘When’

Michael Jennings, CBCP

4 minutes

1040 tax form with blocks spelling out we can help

Article

April 06, 2022

Premier Members CU Supports Vital VITA Program Through United Way Partnership

Premier Members CU Supports Vital VITA Program Through United Way Partnership

Karen Bigelow

4 minutes

red dart in bullseye of a target against a cloudy sunset sky

Article

April 01, 2022

Compliance Is a Fixed Target for Now

Compliance Is a Fixed Target for Now

Richard H. Gamble

8 minutes

person in green plaid shirt examines report with a magnifying glass

Article

April 01, 2022

Fielding Compliance Talent

Fielding Compliance Talent

Richard H. Gamble

3 minutes

many camels walking through desert toward big dunes

Article

April 01, 2022

Addition of ‘S’ to CAMEL Official in April

Addition of ‘S’ to CAMEL Official in April

Richard H. Gamble

2 minutes

young woman in yellow shirt using smartphone in a café with lots of plants

Article

April 01, 2022

Moving Toward Mobile Maturity

Moving Toward Mobile Maturity

Felicia Hudson Hannafan

13 minutes

cloud icon surrounded by colorful computer circuitry

Article

April 01, 2022

Storm Clouds Versus Cloud Cores

Storm Clouds Versus Cloud Cores

10 minutes

Article

March 31, 2022

Crossing the Bridge from Physical to Digital Community

Crossing the Bridge from Physical to Digital Community

Jessica Fongemie

3 minutes

hands reaching for the word fake on a hook

Blog

March 30, 2022

Combating Fraud and Maintaining Excellent Member Experience

Combating Fraud and Maintaining Excellent Member Experience

Nicole Reyes

3 minutes

silver lock on laptop

Article

March 29, 2022

Five Fraud Risks Emerging in 2022

Five Fraud Risks Emerging in 2022

Kathleen Peters

4 minutes

stacked cryptocurrency coins Bitcoin Ethereum litecoin

Article

March 28, 2022

The Strategic Cryptocurrency Opportunity for Credit Unions

The Strategic Cryptocurrency Opportunity for Credit Unions

Theo Curey

3 minutes

compass with Canadian flag points at inflation

Article

March 25, 2022

Inflation the Latest Challenge for Canadian Credit Unions

Inflation the Latest Challenge for Canadian Credit Unions

Art Chamberlain

12 minutes

banners trumpets herald

Article

March 24, 2022

On Compliance: New Call Reports, Exam Tool and Risk-Based Capital Rule Herald New Era

On Compliance: New Call Reports, Exam Tool and Risk-Based Capital Rule Herald New Era

Michael S. Edwards

5 minutes

blocks with person target light bulb gear graph

Blog

March 23, 2022

But Are You Really Ready for CECL?

But Are You Really Ready for CECL?

Michael Guglielmo

5 minutes

man working on laptop sets up workflow automation

Article

March 23, 2022

Tech Time: Automating Workloads Empowers Credit Unions to Navigate the Talent Crisis Successfully

Tech Time: Automating Workloads Empowers Credit Unions to Navigate the Talent Crisis Successfully

Todd Dauchy

3 minutes

business team collaborating on data analysis

Article

March 21, 2022

Lending Perspectives: When It Comes to Utilizing Data, You Must Have a Plan!

Lending Perspectives: When It Comes to Utilizing Data, You Must Have a Plan!

5 minutes

business man drawing financial graph

Blog

March 16, 2022

Four Mistakes to Avoid Making When Analyzing Profitability

Four Mistakes to Avoid Making When Analyzing Profitability

Steve Wofford

5 minutes

cannabis, oil, extracts and jars

Article

March 14, 2022

Case Study: How Frankenmuth Credit Union Banks Michigan’s Underserved Legal Cannabis Industry

Case Study: How Frankenmuth Credit Union Banks Michigan’s Underserved Legal Cannabis Industry

Josh Herman

5 minutes

camels

Article

March 10, 2022

CFO Focus: A Timely Reminder About CAMELS

CFO Focus: A Timely Reminder About CAMELS

4 minutes

smartphone chatbot delivers customer service through conversational artificial intelligence

Article

March 08, 2022

Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022

Conversational Artificial Intelligence Primed to Redefine Member Experience in 2022

6 minutes

road leading to sunset on the horizon

Blog

March 07, 2022

On the Compliance Horizon: The End of LIBOR

On the Compliance Horizon: The End of LIBOR

Richard H. Gamble

2 minutes

couple takes selfie when buying a card at a dealership

Article

March 07, 2022

Who Benefits From Outsourced Indirect Auto Lending?

Who Benefits From Outsourced Indirect Auto Lending?

Lee Easterwood

3 minutes

calendar and clock with pencil

Blog

March 02, 2022

Effective Dates Arrive for New Subordinated Debt Rule Compliance and Call Report Modernization

Effective Dates Arrive for New Subordinated Debt Rule Compliance and Call Report Modernization

Richard H. Gamble

3 minutes

Article

March 02, 2022

Pairing Security and Convenience in the Contact Center

Pairing Security and Convenience in the Contact Center

4 minutes

digital image of a cloud with up and down arrows raining data in streams of 0s and 1s

Article

March 01, 2022

Core Systems: Head in the Cloud

Core Systems: Head in the Cloud

13 minutes

digital illustration of a colorful wrench made of circuitry

Article

March 01, 2022

Digital Marketing Tune-Up

Digital Marketing Tune-Up

Stephanie Schwenn Sebring

14 minutes

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