| CU Management

Staying in the Mortgage Game

Why and how to continue providing mortgage products to your members

By Dennis F. Hardiman

Member Communication Success Guide

With clear messaging, CUs can guide members toward what they need.

By Sundeep Kapur

I still cringe about how my financial institution handled the Target card breach. My first card was cancelled, a new card suddenly showed up, and every time I called to ask for information, I was told something new and different! My financial institution could (and should) have explained the breach to me on one of my visits to its website.

Brazilian Exec's Key Takeaways from CEO Institutes I and II

By Roberto Cesar Durscki

In 2013, I attended CEO Institute I at the University of Pennsylvania's Wharton School of Business. This year, I continued with CEO Institute II at Cornell's Johnson School. (That's me in the photo at the beautiful museum on the Cornell campus.)

Photo Tour of the Gates Foundation Visitor Center

The Bill and Melinda Gates Foundation manages a $40 billion endowment. The foundation focuses on strategies where it can make the biggest impact to reduce inequities around the world in the areas of health, poverty and education, developing strategies to focus on each of these areas globally and in the U.S.

Supporting Retiring CU CEOs

By Lisa Hochgraf

Over the last few years, participants in CUES Net, the CUES members-only listerve for which I serve as staff guide, have congratulated a number of "Netters" on their retirements. In addition to sending along well wishes, the CUES Net community entertained dialog about such topics as what made good retirement gifts (and the tax implications of some options) and what moving companies to use.

Does Your Loan Program Serve Your Members?

Don't lose sight of members' perceptions.

By Brett Christensen

Not surprisingly, a credit union loan program that effectively serves members is more likely to rate well on other lending metrics, such as loan-to-share ratio, loan growth, and delinquencies. But as you lead your people through the trenches of making loans every day, it's easy to lose sight of how members perceive your lending operation. When you're ready to take a pause and consider this key question, here are some food-for-thought questions you'll want to answer:

10 Predictions for Mobile Devices

The transition from desktop computer to handheld device has helped shape the way we communicate, share information and complete daily tasks--but what else does mobile technology have in store for us? Here are my predictions:

Intelligent apps will offer personalized experiences. In 2013, services helped users collect and track their interests and behaviors, from what foods they eat to the articles they like.

Data Shows Leadership Development Pays Off

Each year since 2005, Chief Executive magazine has sought to identify those companies that excel in leadership development.

Not the Granular Tech, but the Wave Effect That Matters

"Who cares what you ate for breakfast?" was my first thought when I learned about Twitter during its early days. I thought it was just me. But recently I saw a presentation by technology journalist Clive Thompson, author of Smarter Than You Think: How Technology is Changing our Minds for the Better.

Member Business Banking and Shared Branches

There I was, minding my own business, scrolling through Facebook to see what I'd missed that day. Someone's kid said something cute. Someone else ate a delicious-looking lunch. Then I saw it: A post by a local friend and small business owner about her frustration with her large, national bank. She was asking for opinions on where she should take her business (and personal) accounts. She really wanted to join a credit union.