By Theresa Witham

Phil Hansen was attending art school when he developed a shake in his hand that affected his ability to make the kind of art he wanted to make.

He left art for a few years but was drawn back to it and decided to see a neurologist about his shake. Unfortunately, the doctor told Hansen that the damage was permanent and asked: Why not just embrace the shake?

By Theresa Witham

Last month, the credit union industry descended on Washington, D.C., for the annual CUNA Governmental Affairs Conference. CUES was excited to be there launching our new brand. I was excited to be there to see and hear what the industry was buzzing about.  

The topics that came up again and again were: mobile, cards (especially security), payments (P2P was big), compliance and data, specifically making use of the data credit unions have access to.

By Laura Lynch

I stopped to count the number of CUES staff who helped me serve a CUES member the other day. The total was three: one co-worker generated an invoice for me to pass on to the member; another talked me through ideas on how to get resources to the member; and a third committed to following up with the member to help on another question. Our goal was serving the member. None of us likely stopped to consider how we had served one another.

By Lisa Hochgraf

By Erin Templer

During CUES Symposium: A CEO/Chairman Exchange earlier this month, presenter Nilofer Merchant made this analogy: She said we often treat our work like we're a babysitter, not a parent. Merchant is the author of The New How: Creating Business Solutions Through Collaborative Strategy and 11 Rules for Creating Value in the #SocialEra.

By Laura Lynch

Most of us want to honor our word. If we make a promise, we want to keep it. If we are reminded of our commitment – given a little nudge in the right direction – we’re even more likely to keep our promise. This holds true from simple, everyday things like telling your spouse you’ll clean up the house to larger commitments like honoring a financial pledge to a cause.

By Erin Templer

Scott Isaksen, president of Creative Problem Solving Group and a professor II of leadership and organizational behavior at the Norwegian Business School, had the CEO/chair teams attending CUES Symposium on their feet several times last week.