By Laura Lynch

I stopped to count the number of CUES staff who helped me serve a CUES member the other day. The total was three: one co-worker generated an invoice for me to pass on to the member; another talked me through ideas on how to get resources to the member; and a third committed to following up with the member to help on another question. Our goal was serving the member. None of us likely stopped to consider how we had served one another.

By Lisa Hochgraf

By Erin Templer

During CUES Symposium: A CEO/Chairman Exchange earlier this month, presenter Nilofer Merchant made this analogy: She said we often treat our work like we're a babysitter, not a parent. Merchant is the author of The New How: Creating Business Solutions Through Collaborative Strategy and 11 Rules for Creating Value in the #SocialEra.

By Laura Lynch

Most of us want to honor our word. If we make a promise, we want to keep it. If we are reminded of our commitment – given a little nudge in the right direction – we’re even more likely to keep our promise. This holds true from simple, everyday things like telling your spouse you’ll clean up the house to larger commitments like honoring a financial pledge to a cause.

By Erin Templer

Scott Isaksen, president of Creative Problem Solving Group and a professor II of leadership and organizational behavior at the Norwegian Business School, had the CEO/chair teams attending CUES Symposium on their feet several times last week.

By Jeff Rendel, CSP

Strategic thinking is not a detached process that happens once or twice each year at the all-managers meeting or your strategic planning session. Strategic thinking is a daily exercise where managers lean toward more than only what is required for the day; in its place, managers make choices today knowing full well the decision’s weight and effect on your credit union and its stakeholders in six months, one year, and three years.

By Laura Lynch

Credit union drive-up windows often have signs instructing members about the forms they need--and requesting that members have those forms filled out before pulling up to the window. Members don't always comply.

By Chuck Fagan

Great brands move forward and evolve with time while leveraging their history. After 50 years of serving credit union leaders, it’s time for CUES to move to the next level.