By Shawn Ward 

There's a lot of great innovation happening in the retail banking world: personal financial management tools, person-to-person payments, mobile/apps, remote deposit capture, rewards/targeted offers, etc. These are all about engagement banking. 

By Lisa Hochgraf

"Education is the process in which we discover that learning adds quality to our lives. Learning must be experienced."

So said American psychiatrist William Glasser, whose research suggests the best way to learn something is not to read it out of a book, hear someone say it or even talk about it with someone else. The best way to learn something, according to Glasser, is to teach it to someone else.

By Michael Hudson

By Lisa Hochgraf

By Michael Hudson

Posted by Lisa Hochgraf

I've been thinking a lot about what John Oliver presented at the inaugural Director Strategy Seminar last month. And, I've been watching my 7-year-old get really excited about Web-based games.

By Felicia Hudson

As a former CUES marketing specialist, I've had the pleasure of interviewing many CUES members. I'm always impressed not only by the passion they have for the movement, but the resourcefulness they demonstrate as leaders. That's why I'm stumped. Why, when so many consumers are disillusioned with banks, aren't more credit unions taking advantage of the opportunities available to woo these potential customers?

By Lisa Hochgraf

Military service families need you ... to be up on the financial rules that apply to U.S. service men and women, especially while they're in harm's way. By knowing and aplying the rules, you'll be doing a good turn to some of the most courageous of your members, plus you'll avoid potential PR headaches, like what JP Morgan Chase has faced last month.

By Lisa Hochgraf 

“What is strategy and why do you need to be great at it?” John Oliver asked the credit union board members in attendance at the inaugural CUES Director Strategy Seminar earlier this month.

Oliver, president of Laurel Management Systems, Palm Springs, Calif., answered the question by saying:  

By Lisa Hochgraf

During the keynote session at CUES Symposium: A CEO/Chairman Exchange this week, Steve Williams told attendees that collaboration was going to be a key way credit unions can thrive in the post-crisis economy. (Williams is principal with CUES Supplier member and CUES partner Cornerstone Advisors Inc., Scottsdale, Ariz.)