| CU Management

In my experience in being a follower of strong leaders, ... I’ve seen how powerful it is [to ask for help] in terms of driving engagement with people. And I’ve tried to role model that as well, because I think people respond well to vulnerability.

Cheryl Middleton Jones

Are Members Overwhelmed by CU Product Choices?

By Lisa Hochgraf

It wasn't that long ago that I heard a conference speaker tell the story of a husband, sent to the store to buy "Tide."

Don't Settle for the Trade-Off: Integrate, Instead

By Jennifer Riel

Pollyanna-ish About Regulations

I recently had the pleasure of hearing former colleague George Hofheimer speak at the Credit Unions at the Crossroads Symposium, Aug. 10-12 at the University of Virginia’s Darden School of Business, which is also home to CUES’ CEO Institute III.

All-In Shared Branching

In my previous blog post, I wrote about the need for action, not just talk. And I alluded to a few of the big topics discussed at the Credit Unions at the Crossroads Symposium, Aug. 10-12 at the University of Virginia’s Darden School of Business.

More Than Just Talk

A couple of weeks ago, I attended Credit Unions at the Crossroads Symposium at the University of Virginia’s Darden School of Business, Charlottesville, Va.

The event, organized and coordinated by Darden, UVA’s McIntire School of Commerce and $511 million University of Virginia Community Credit Union, brought together about 60 members of the credit union industry to discuss and try to solve some of the movement’s biggest problems.

Change in Social Security Number Issuance Limits Loss Prevention Options

By Chuck Salvia

On June 25, 2011, the U.S. Social Security Administration changed the way Social Security numbers are issued, in a process called "randomization." The administration developed this new method of generating the numbers to extend its ability to assign unique Social Security numbers in all states.

Having CUSOs Is a Systemic Help, not a Systemic Risk

By Guy Messick

The National Credit Union Administration has made it clear that it has already concluded that credit union service organizations pose a systematic risk to credit unions, and desires to seek Congressional approval for vendor authority leading to the direct regulation of CUSOs. NCUA wants CUSOs to send balance sheets and income statements that NCUA will use to bolster its argument for regulatory authority.

Cost-Saving Moves to Help CUs Keep Checking Free

By Greg Crandell

Money--or more precisely, the lack of it--is getting extra attention at my house. With two kids in college, a high-maintenance greyhound and a gas-consuming car, you could say finding more ways to spend less has taken on a greater importance. And I’m not alone.

Managing Channels?

By Lisa Hochgraf

The channels credit unions use to deliver services to members--such as branches, mobile banking, call centers, home banking, and audio response systems--are easily their largest technology expense, says Terence Roche, principal of CUES Supplier member and strategic provider Cornerstone Advisors, Inc., Scottsdale, Ariz.