By Ron Oleston, CCE

Are you spending more hours on activities in the collection department than you used to?

Are the examiners asking for more and more procedures regarding new collection activities?

Are additional reserves adding a financial burden to your already-strapped bottom line?

By Chris Stevenson

A couple weeks ago, I attended the Filene Research Institute Sustainability Colloquium. At the meeting, noted Harvard Business School professor and Advanced Leadership Institute faculty member, Francis Frei, presented an outstanding session on driving excellence in credit union operations. 

By Lisa Hochgraf

Posted by Lisa Hochgraf

By Barb Kachelski, CAE

Two years ago, my sister and her family lived with us for a couple of months as they settled her kids into school and searched for a more permanent home. She asked my advice in finding “a bank.” I told her she was on her own if she were looking for a bank, but I’d gladly help her find a credit union. To her, the difference didn’t matter, and she happily took my advice to join a credit union.

Posted by Lisa Fawcett

Posted by Erin Templer

I saw something last weekend that really caught my attention, and I knew immediately that I had to take a picture of it and post it on the Nexus blog to share with everyone.

While I was in Green Bay, Wis. doing a little shopping, I saw this ad for Pioneer Credit Union painted on the wall.

By Lisa Hochgraf

Posted by Lisa Hochgraf

Return on investment has always been important to credit unions. But in this tough economy, making sure investments pay off is perhaps an even greater focus than before.

By Lisa Hochgraf