A Dodd-Frank Surprise: New '$200 Rule' Will Apply July 21

By Lisa Hochgraf

My eyes were attracted to a recent article from BAI in part because it's written by compliance expert Carl Pry, who has written many good articles for us in the past, and also because it highlights a fast-approaching Dodd-Frank-related deposit availability change that needs to be implemented by front-line staff on July 21. July 21!? That's almost next week.

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Driving Quality--and Profits

By Greg Michlig

If your employees are happy and motivated, they’ll do a better job serving members. If members are happy and getting good service, they’ll do more business with your credit union. If your credit union has more profitable members, it’ll succeed financially.

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What's Your Leadership Philosophy?

By Dawn Poker

Knowing your philosophy of leadership can be a great starting point for thinking about how to be more effective in coaching others at your credit union, according to Carol Schillios of Schillios Consulting Group, Edmonds, Wash. Not surprisingly then, she started her session at the May meeting of the CUES Florida Council by asking attendees, largely CEOs: “What is your leadership philosophy?”

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Thanks to Non-Traditional CU Volunteers, Too

By Barb Kachelski, CAE

What comes to mind when you hear the phrase “credit union volunteer"?

I think of a credit union board member. But we overlook a lot of volunteers if we are stuck in this mindset.

The CUES Canada Council Annual Business Meeting I attended recently reminded me that plenty of credit union volunteers are also credit union employees.

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QR Codes: It's All About the Easy

By Jimmy Marks

I have big fingers. When my girlfriend asks me to look something up on her smart phone, it’s a trying endeavor. On my solid-button phone? No problem. On her touch screen phone? Problem.

“The restaurant is the Fireworks Pizza Pub,” she’ll say, looking for directions.

“I typed in Fairfax Parking Pug,” I’ll say, defeated. We go through this ritual about once a week.

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