Adventures in Account Opening

Posted by Theresa Witham

Recently I opened a savings account for my 17-month old. But he was only six months old when I first tried. It took me three visits to my credit union and eleven months to get this done.

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The Small Things: A Continuing Saga

Posted by Christopher Stevenson


As I've written my last few posts, I've realized something. In today's tough economy, I'm not inclined to buy anything, but if I end up buying something, I'd much rather spend my money at a business that puts some effort into the relationship. Two recent experiences reinforced this for me.

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Gather Around the Water Cooler

Posted by Christopher Stevenson


Before I began working for CUES, I had heard of blogs but I didn't really understand their purpose. I assumed bloggers weren't much more than under-employed former poli-sci and English majors who had too much time on their hands and needed to figure out a way to make use of their education. I had friends that read them, but I couldn't see quite how they would be relevant to me or my work. Then I joined CUES.

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Oh, What a Difference Service Makes

Posted by Christopher Stevenson


I've had the opportunity to travel to Asia twice this year. Back in March, I flew to Thailand and Vietnam for school, and then last week I traveled to Japan to visit family. Both times I flew via SkyTeam Alliance airlines--Korean Airlines in the spring and Delta/NWA this fall--but my experiences on these different airlines couldn't be more different.

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Conveying Innovation

Posted by Christopher Stevenson


I just returned from a trip to Japan. Not surprisingly, over the course of the week, I had a few experiences outside of my normal routine. One of those was visiting a kaiten-zushi, or conveyor belt sushi, restaurant.

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How the Crisis is Strengthening Strategic Planning

By John Redding and Richard Kamm


Earlier this year, we wondered how many credit unions would put their strategic plans on shelves, postpone planning sessions, and focus exclusively on surviving the crisis. The answer is in: "Not many."

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