'Best of Both Worlds' Security Solution


By Paul Seibert, CMC


Since late 2008 bank and credit union branch robberies and fraud have been on the rise with no decline in sight. Should credit unions install expensive bandit barriers or mantraps or add a guard to the lobby? We know these solutions help keep people safer and discourage robbers. But we also know these measures are counter to all our efforts to enhance member service and drive an engaging and productive member experience.

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Nothing's Wrong With Being the Best-Kept Secret

By Shari Storm


At our board meeting this weekend, our newest board associate admitted to the group, "I didn't even know about credit unions until I met Sherry Steckly."

Those of us in credit union land have often heard this type of remark. For years this made me cringe. I always took it as a criticism of my advertising strategy.

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The Cooperative Advantage?

Posted by Christopher Stevenson


There are those who view Twitter as a big waste of time. Indeed, it can be. Consider this sampling from the public feed:

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