By Sharon Smith-Swan

It is a colossal waste of time to speak in front of others if you are not prepared, passionate and relatively knowledgeable about your subject.

I'm willing to bet you can think of a few presenters who you wish had gotten this memo. But what happens when you are asked to make a presentation? Can you deliver a message that makes people glad they spared their time?

Posted by Lisa Hochgraf

I like to say that the surest way to leave an editor without words is to stand them up in front of a group of people and ask them to speak.

So this day of Web video can be daunting for some of us. In contrast, CUES member Gary Easterling, CCE, seems to have taken in stride the shooting of the video for his credit union's new common sense Web site.

By Barb Kachelski

There are few things I could do that would aggravate Fred Johnson more than to write a Skybox post letting readers know that he's been named the recipient of the African-American Credit Union Coalition's 2009 Pete Crear Lifetime Achievement Award.

Posted by Christopher Stevenson

By Michael Neill, CSE

Posted by Christopher Stevenson

Every once in a while, someone comes up with an idea that takes social media to the next level. MySpace did it. So did Twitter. Now there's Poken. (Hat tip to Cameron Herold.)

Posted by Lisa Hochgraf

A few years back I had the good fortune to visit $233 million Pittsford Federal Credit Union's Mendon, N.Y., branch, just seven minutes from my home. President/CEO Bill Martin, a CUES member, showed me how his cashless branches work (the CU's other branch, the CU's headquarters in nearby Pittsford, also operates without cash) and sent this editor back home with new insights into the topics I write about. (Thanks again, Bill!)

Posted by Lisa Hochgraf

Credit unions have once again beaten out the banks in a consumer ranking of their satisfaction.

Posted by Christopher Stevenson

By Ron Jooss