Posted by Lisa Hochgraf

By Gary W. Irvin, CCUE, CCE

Today's headlines are all about the fall of subprime lending, especially mortgage lending. But there have also been stories about disastrous subprime auto lending specifically in credit unions. I believe most of these involve third parties.

Posted by Christopher Stevenson

I am hyped. I am excited. Arkadi Kuhlmann, president/CEO and chairman of ING Direct USA has agreed to deliver the opening keynote at CUES Experience: Immersion Learning for Marketing, Technology & Operations Leaders, May 13-16, 2008.

By Barb Kachelski, CAE

By Mary Auestad Arnold

Hats off to Co-op Financial Services for the attention it's bringing to credit unions through its USA Today ad campaign, "Why Pay Banks $3?" a direct referral to Bank of America's recent surcharge increase.

In a press release related to the ads, Co-op CEO Stan Hollen points out that "credit union members have access to a surcharge-free ATM network that is larger than any bank offers, and it's time everybody becomes aware of this fact."

By Mary Auestad Arnold

"Not so much" was how customers of Capital One answered this question posed by Consumer Reports in its recently released annual survey of 36,298 subscribers who described their experiences with 61,944 credit cards.

By Lisa Hochgraf

This wordsmith is in Washington, D.C., at the Financial Managers Society's Best Practices in ALM for Credit Unions workshop, which CUES is co-sponsoring. I don't usually get a close look at sample credit union financials, but I've spent a lot of time looking at such numbers today. It's making me question a long-held feeling about finance executives in the credit union world.

Posted by Christopher Stevenson

Posted by Christopher Stevenson

By Mary Arnold

Corporate social responsibility (CSR). The triple bottom line. Community investment. All these popular terms relate to the impact a business has on not just itself but its customers and the world around it. All get to the heart of what credit unions and other cooperatives are--and have always been--about. Yet do consumers know this? Or is the corporate world grabbing all the headlines for its fair trade coffee and efforts to go green?