Posted by Lisa Hochgraf

Posted by Christopher Stevenson

Forrester Research recently published its Customer Experience Index, which reports the results of a survey in which over 4,700 consumers were asked about their interactions with a variety of companies, including banks and CUs.

Posted by Lisa Hochgraf

Ron Shevlin beat me to saying it in his post, Mobile Banking: Boom or Fizzle?, but I think it bears repeating: The recent upsurge in talk about mobile banking finally becoming mainstream may just be hype.

Posted by Lisa Hochgraf

Here's a sure way credit unions can get and keep smart employeees from larger competitors: do a good job of marketing your employee benefits to your staff.

As with most of my blog posts, this one was inspired by personal experience. CUES is a relatively small employer, having just over 50 on staff. But it beats the pants off my husband's Fortune 100 employer in terms of using benefits and the open enrollment process to win employee trust and loyalty.

Posted by Christopher Stevenson

Posted by Lisa Hochgraf

By Barb Kachelski, CAE

Posted by Christopher Stevenson

Posted by Lisa Hochgraf

Posted by Lisa Hochgraf

My son just turned 4, so I've started to think about how to teach him about money and personal finance. I'm sure I can help him with important ideas like saving and spending, interest--you know, the basics.

But yesterday life reminded me that "the youngest person in any family tends to be the most technologically savvy." And, indeed, that my little man is likely going to teach me a lot as he grows up about the technology that moves money and supports personal financial planning.