Posted by Christopher Stevenson

By Mary Arnold

In our final wrap-up session at Advanced Leadership Institute, Harvard Business School Professor Peter Tufano talked a little bit about "disruptive technology," a term most of us have heard before but may not have thought really applied to our own lines of business. More and more, I feel that it does.

By Steve Williams

The 2007 strategic planning season has kicked into full gear and credit unions are facing one of the most difficult industry environments in several decades. While softening credit quality, a housing slowdown and a difficult yield curve have contributed to credit union headaches, the true source of our industry's struggle is hyper-competition.

By Mary Arnold

By Mary Arnold

Posted by Lisa Hochgraf

I read this blog post recently, suggesting that consumers should call their financial institutions and opt out of all direct mail marketing offers, especially direct mail that contains promotional or convenience checks. The poster, Tom Fraglia Fragala, CEO of identity theft prevention company Truston, explained that he had twice been a victim of ID theft when such checks were stolen from his mailbox.

By Mary Arnold

By Lisa Hochgraf

Since I wrote "Going Green Promotes Positive Press and a Positive Impression," I've come across several more credit unions that impressed me with their environmentally friendly innovations.

Posted by Lisa Hochgraf

Just in from CUES Tech Port: $1.5 billion CommunityAmerica Credit Union, Lenexa, Kans., has developed a way to get surcharge-free ATM location information into members' hand-held global positioning systems.

Posted by Lisa Hochgraf

I wrote my post "Card Fraud is a Two-Way Street, or Is It?" right after a Dallas taxi driver told me he and his company regularly lost money on credit card payments because they didn't have a way to process transcations "live." In that post, I called on credit unions to help members and small-business owners alike by providing such services.