| CU Management

In my experience in being a follower of strong leaders, ... I’ve seen how powerful it is [to ask for help] in terms of driving engagement with people. And I’ve tried to role model that as well, because I think people respond well to vulnerability.

Cheryl Middleton Jones

How Can You Possibly Keep up?

By Lisa Hochgraf

First-Time Flyer: What Do You Do for New Member Interactions?

Posted by Lisa Hochgraf

I was all pumped up yesterday morning to fly to Vancouver for the opening day of the School of Sales and Service Canada and the sold-out Director Development Seminar.

Food for Thought

By Erin Templer

I am a self-proclaimed foodie. I love to try new restaurants, love to cook, love to eat and I love to watch television shows about food. If you’re talking about food, I’m listening.

Last week I caught the 100th episode of Anthony Bourdain: No Reservations on the Travel Channel. Bourdain, a chef, author and world traveler, and his crew visited Paris for the second time to experience the new revolution in French cuisine—casual fine-dining.

Trading Lemons for Lemonade

By Mary Arnold

What better way to start the workweek than to read the heart-warming story of a credit union that has put a 35-year-old widow with five kids into a house? Seeing the good press $320 million CP Federal Credit Union got in the local Jackson, Mich., paper for its good deed is icing on the cake.

Predicting Simply Doesn’t Work

By Franck Schuurmans, Ph.D.

PFM Offers A New Level of Member Engagement

By Bryan E. Clagett

Face to Facebook Class Reunion

Posted by Erin Templer

My sister-in-law was expecting to attend her 10-year high school reunion this summer. That is, until the other week when she found out that the event was canceled due to lack of interest.

Proactively Manage Change

By Erin Templer

I attended CUES School of Applied Strategic Management in Chicago last week, and listened to John Oliver, Laurel Management Systems, Inc., present. If you’ve attended this program before, you know the first day-and-a-half (well, really the entire program) is intense.