By Lisa Hochgraf

By Christopher Stevenson

Rob Rutkowski, managing partner of the credit union department of Weltman, Weinberg & Reis Co., L.P.A, last week shared a great post on his blog on the value of traveling to conferences and other educational events. He says:

By Dan Clark

In times like these, with bottom lines in trouble, I've seen many boards increase the amount of information they request. The belief seems to be, the more confusing things get, more information will help.

The case is the opposite. The more confusing things get, the more focused we need to become.

By Erin Templer

This week CUES and Currency Marketing teamed up to launch a search for the Next Top Credit Union Exec, which I am very excited to tell you about.

By Lisa Hochgraf

In my life outside of credit unions, I'm a volunteer for Mendon Public Library. And part of volunteering lately has meant keeping members of our local Chamber of Commerce up to date on what's happening with our new library building project.

At a recent Chamber event, the owner of a local store described to me his customer service philosophy. He said he tells his employees: "Don't call me. Pretend you own the store and fix the problem for the customer."

By Lisa Hochgraf

Posted by Lisa Hochgraf

Posted by Kelley Parks

It was a brisk winter morning when nine strangers descended upon the CU Holy Land of Madison, Wis., to judge the CUES Golden Mirror Awards last January. We braced for the task of reading nearly a thousand entries, debating their merits and deciding who among them is worthy of a coveted Golden Mirror Award.

Posted by Christopher Stevenson

Disclaimer: Every once in awhile, I get the urge to write one of those feel-good posts in which I don't really share any great insights and preach to the choir about how good credit unions are, all in an effort to encourage credit union folk to keep up the good fight and not get discouraged. This is one of those posts. If you are looking for depth of insight and meaningful discourse, I'd encourage you to look elsewhere.  

By Mary Arnold