How do you Define Sales and Service Culture Success?
Posted by Lisa Hochgraf
Return on investment has always been important to credit unions. But in this tough economy, making sure investments pay off is perhaps an even greater focus than before.
Could Better Training Programs Have Helped To Avert CU Failures?
By Lisa Hochgraf
Future Leader’s Inspiration Lives on in Us
By Barb Kachelski, CAE
I've come to the conclusion that inspiration is the single most important characteristic of a leader.
Training the Sales Coach: Effective Confrontation
Posted by Lisa Hochgraf
In my last post, I talked about the great ideas the attendees at CUES School of Sales and Service-Canada had last week for training a ficitious new teller who wasn't getting up to speed on cross-selling.
Try out Being a Sales and Service Coach
Some Conflict is Unavoidable--and Good
By Lisa Hochgraf
Why Would you Attend a Seminar This Week?
By Lisa Hochgraf
Recommended Resources for CU Directors
By Lisa Hochgraf
During the CUES Director Development Seminar in Vancouver, British Columbia, session leader Michael Daigneault recommended several resources for credit union boards. Daigneault is senior governance consultant with BoardSource, Washington, D.C.
Who Teaches the Top Sales and Service Coach?
By Lisa Hochgraf
Greetings from the CUES School of Sales and Service in Vancouver, British Columbia. I was actually expecting to be writing this post for Skybox's sister blog, CUES Nexus Connection, because my impression was that the school focuses on CU marketing.
How Can You Possibly Keep up?
By Lisa Hochgraf
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