By Barb Kachelski, CAE

I've come to the conclusion that inspiration is the single most important characteristic of a leader.

Posted by Lisa Hochgraf

In my last post, I talked about the great ideas the attendees at CUES School of Sales and Service-Canada had last week for training a ficitious new teller who wasn't getting up to speed on cross-selling.

By Lisa Hochgraf

By Lisa Hochgraf

By Lisa Hochgraf

During the CUES Director Development Seminar in Vancouver, British Columbia, session leader Michael Daigneault recommended several resources for credit union boards. Daigneault is senior governance consultant with BoardSource, Washington, D.C.

By Lisa Hochgraf

Greetings from the CUES School of Sales and Service in Vancouver, British Columbia. I was actually expecting to be writing this post for Skybox's sister blog, CUES Nexus Connection, because my impression was that the school focuses on CU marketing.

By Lisa Hochgraf

Posted by Lisa Hochgraf

I was all pumped up yesterday morning to fly to Vancouver for the opening day of the School of Sales and Service Canada and the sold-out Director Development Seminar.

By Erin Templer

I am a self-proclaimed foodie. I love to try new restaurants, love to cook, love to eat and I love to watch television shows about food. If you’re talking about food, I’m listening.

Last week I caught the 100th episode of Anthony Bourdain: No Reservations on the Travel Channel. Bourdain, a chef, author and world traveler, and his crew visited Paris for the second time to experience the new revolution in French cuisine—casual fine-dining.