The Thrill of Victory ... the Agony of Defeat
By Barb Kachelski, CAE
Remember the old commercials for ABC's Wide World of Sports? You know, the ones where the announcer talked about, "The thrill of victory … the agony of defeat?"
Questions That Uncover Member Needs
By Jim Jerving
CUES CEO Johnson Celebrates Career, Announces Retirement
Dear CUES Members,
After I retired from the Army following 27 years as an enlisted man, cadet and officer, I never imagined I would find a career at CUES that would be filled with as much sat
isfaction and emotional highs.
Collaboration is Key: Share Your Best Ideas
By Louis Hernandez Jr.
Our nation and world have been rattled by seismic events, from the Great Recession to bank failures, high unemployment, economic uncertainty in Europe, a volatile stock market, depressed home prices and falling consumer confidence. We are also seeing accelerated global change, from the rise of Asia to the decline of the West. This represents a great shift in global power.
Do Your Employees Pass the Passion Test?
By Mary Auestad Arnold
According to John Moore, former marketer for Starbucks and Whole Foods Market, employees who have a passion for your credit union and who make a direct connection with members can separate you from your competitors.
Next Top Credit Union Exec Made me Reflect ...
By Lisa Hochgraf
This morning CUES announced the 2011 Next Top Credit Union Exec: Devin Selte, senior relationship manager, team lead with $11 billion Servus Credit Union, Edmonton, Alberta. Devin was recognized with a $20,000 educational prize package for his work on Servus CU's Young Leaders Network. Nice work, Devin!
Vote Today for the Next Top Credit Union Exec
By Barb Kachelski, CAE
Alexia (left), Josh, Jay, Devin, or Amanda…
Which one will be the Next Top Credit Union Exec? You don’t have to wait and wonder! You can vote and lend your support to your favorite candidate.
Go Forward, But Go Carefully, With Bank Transfer Day
By Lisa Hochgraf
It's campaign season and a candidate I've been following with interest sent me several brochures about his merits. I read and was interested. Then he sent one dissing his opponent and I had to take a pause. Was this person still someone I wanted to support?
Align Mystery Shopping Goals With Service Standards
By Jim Jerving
“External service” is, of course, how a credit union treats its members. Mystery shopping is a valuable method of measuring external service, but problems surface when credit unions fail to align the goals of mystery shopping with the organization’s service standards.
Don't be on the Downside of the Technology Bell Curve
By Chuck Klein
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