By Fred Johnson

My birthday was last week… how convenient is it that I was born on International Credit Union Day? LaVonne Stodola, CUES' longest-tenured employee, brought in great peanut butter fudge brownies. The combination of the two flavors was amazing.

By Michael Hudson, Ph.D. 

By Jim Jerving 

Many credit unions have been trying to establish a sales and service culture, but developing an environment that puts members’ needs first in every interaction can be an elusive goal.

By Lisa Hochgraf

By Barb Kachelski, CAE

One of the most important jobs directors have is selecting a CEO. Unfortunately, after a board's careful and diligent effort to hire a new CEO, directors have to wait to see how that new executive performs.

In the interim, don't just cross your fingers, John M. Oesch suggested to this year's DLI: Governance participants. Instead, try these strategies for fostering the success of your new top manager.

By Bryan Ochalla

Steve Farber, the author of Greater Than Yourself and the president of Irvine, Calif.-based Extreme Leadership Inc., suggests board members could benefit from looking at how things are the same and different from the past—especially while searching for a CEO whom they hope will stay put through thick and thin.

By Lisa Hochgraf

Despite their best efforts, most credit unions tend to under- or over-manage risk, Alan White told attendees of the most recent meeting of CUES Premier Networking Group for enterprise risk management.

How does he know? To explain, White compares the risk management staff of two of his credit union clients with about the same assets. One has a risk management group of eight. The other, three.

By Jim Jerving

 By Jim Jerving

Ever been on a call to your local newspaper about your subscription and heard your agent set down the phone and ask your question of the agent in the next cube? Hopefully, your agent got the right answer from her effort to get internal service and pass it on to you.

By Aris Jerahian 

Financial institutions continuously are looking at ways to capture and grow their market share with new payment products. Hybrid cards, which combine debit and credit into one plastic, are one of many new products emerging in the industry.